At Kasper Lens, we aim to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help.
Return Eligibility
You may request a return under the following conditions:
- The item is unused, in original packaging, and in the same condition as received.
- A return request is made within 7 days of the delivery date.
Return Process
To initiate a return:
- Email us at [email protected] within 7 days of receiving your order.
- Include your order number, the reason for the return, and photos of the item (if applicable).
- Once your return is approved, we will provide return instructions and shipping details.
Please note:
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
- We do not accept returns without prior approval via email.
Refunds
Once we receive and inspect your returned item:
- We will notify you via email of the approval or rejection of your refund.
- If approved, the refund will be processed via cash.
- Please allow up to 5–10 business days for the refund to reflect in your account after we process it.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse, improper handling, or accidents
- Products marked as “Final Sale” or “Non-returnable”
- Items without original packaging or accessories
Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery at [email protected]
- Include clear photos and a description of the issue
- We will arrange for a replacement, exchange, or full refund at no extra cost
Exchanges
We do not offer direct product exchanges. If you wish to exchange an item, please return the original item following our return policy and place a new order separately.
Contact Us
If you have any questions regarding our Refunds and Return Policy, please contact [email protected].