At Kasper Lens, we are committed to delivering your photography gear safely and efficiently, no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after receiving confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed and ready to ship, you will receive a confirmation email with tracking details (where available).
Shipping Methods
We partner with reliable courier services to ensure your products arrive securely. All orders are shipped using standard delivery services unless otherwise specified at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number (if applicable), allowing you to monitor the status and location of your shipment in real-time.
Delivery Process
Upon arrival in your country or region, your package may be handled by local postal or courier services. Please ensure someone is available to receive the package at the delivery address.
Shipping Charges
Shipping charges (if any) are calculated at checkout and may vary based on destination, package size, and weight. We aim to keep delivery costs as reasonable as possible for our customers.
Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may attempt delivery again or hold the package for a limited time. It is the customer’s responsibility to ensure address accuracy and availability to receive the order.
Lost or Damaged Shipments
In the rare case that your order is lost or arrives damaged:
- Contact us within 48 hours of delivery at [email protected]
- Provide your order number, clear photos (if applicable), and a description of the issue
- We will investigate the matter and offer a resolution such as reshipment or refund, depending on the situation
Contact Us
For any questions or concerns regarding shipping, please reach out to [email protected].